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CHALLENGES IN THE TECH MARKET

The technology landscape is changing

Tech leaders need to defend their customer base as startups challenge the status quo. So, companies need to accelerate innovation and provide frictionless, memorable experiences at every stage of the customer lifecycle.

92
OF CUSTOMERS SAY CONSISTENT INTERACTIONS ACROSS CHANNELS ARE IMPORTANT OR CRITICAL
ADOBE DIGITAL TRENDS REPORT
54
OF CUSTOMERS SAY CONSISTENT INTERACTIONS ACROSS CHANNELS ARE IMPORTANT OR CRITICAL
ADOBE DIGITAL TRENDS REPORT
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AI and technology integrations

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" TP has added innovation to contact center security that often surpasses the client’s internal security controls for fraud prevention and early detection. "

Michael DeSalles, Principal Analyst

Frost & Sullivan

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